Daniel Roth on Twitter: I thought @khadeeja_safdar's WSJ story about corporations' growing embrace of NPS was fascinating. The creator of NPS has now weighed in: @FredReichheld says frontline employee comp shouldn't be tied to feedback scores and even floats another name for NPS

Daniel Roth (@danroth) 2 0 0 12:00am 01/01/1970

Liked (2) users:

Khadeeja Safdar (@khadeeja_safdar)